Terms & Conditions
Our Services
As part of providing our psychological and health-based services to you, it is necessary for us to collect and record personal information. The information gathered is part of our assessment, diagnosis, and treatment. It enables your therapist to provide a relevant and informed professional service.
Confidentiality
All personal information gathered by the practitioner during the provision of the health-based service will remain confidential and secure except where:
A court subpoenas the information.
Failure to disclose the information would place you or another person at serious and imminent risk.
There may be times when, as part of the assessment and therapy process, it may be helpful for your therapist to liaise with other people or agencies relevant to your goals. Additional consent forms will be requested in these instances.
Please note that if you intend to claim rebates from Medicare or another organisation, your health practitioner must provide summary reports to external agencies regarding their treatment progress. Under the Medicare scheme, these reports are typically sent to your GP or psychiatrist. We will request your written consent to permit the forwarding of these Medicare reports to the referring clinician.
Session Length & Fees
All sessions are 50 minutes in duration. The cost of therapy sessions will be discussed and set out before treatment commences. Fees are payable at the end of the session and, unless otherwise discussed, will be processed by your practitioner. Payment can be made by cash, Eftpos, or through direct deposit.
Cancellation Policy
If, for some reason, you need to cancel or postpone your appointment, at least 24 hours notice is required. A cancellation fee of 100% will be charged if insufficient notice is given (i.e. notice within 24 hours).
If the original appointment was booked online via our online bookings calendar, the appointment can be cancelled online using the link provided in the online bookings confirmation email (as long as it is outside the 24 hour period). If the appointment was booked via email or over the phone, the appointment must be cancelled via phone (+61 2 6652 1120) or email at admin@harbourtherapyclinic.com.au. We will not accept cancellations via SMS. If you fail to attend an appointment with no notice of cancellation, the full fee will apply.
If a cancellation was made due to unavoidable circumstances, then we will try our best to reschedule the appointment but it will be at the discretion of Harbour Therapy Clinic to determine whether cancellation fees apply. If numerous consecutive cancellations are made, then it is also at our discretion to charge a non-refundable deposit for future sessions.
Repeat Cancellations
Clients who fail to attend three confirmed scheduled appointments in a row will have their appointment slot automatically reallocated to another client on the waitlist, and they will not be able to resume treatment at Harbour Therapy Clinic until they have paid a non-refundable deposit of 50% of their therapy session fee. Clients will forfeit this deposit if they fail to attend subsequent appointments or cancel. Clients with a pattern of late cancellations and non-attendance may have their appointment slot reallocated to another client on the waitlist or their frequency of therapy reduced.
Starting on Time
Sessions are strictly 50min and will not be extended past the hour due to late arrivals. Full fees apply in circumstances of late arrival.
Conditions of Cancellation Policy
If a cancellation fee has been charged, it must be paid prior to the provision of any further services. These cancellation fees apply to all clients of Harbour Therapy Clinic, even those whose services are paid for by another organisation (Medicare, Private Health funds, etc.). The cancellation fee will need to be paid personally by the client as third party organisations do not typically cover cancellation fees for non-attendance at scheduled appointments.
Prepayment Policy for First Appointments
1. A DEPOSIT IS REQUIRED FOR NEW CLIENTS BOOKING THEIR FIRST RELATIONSHIP COUNSELLING APPOINTMENT
Our reception team will be in contact prior to your appointment to process a pre-pay for your deposit before your appointment. The deposit will be forfeited if you no show or late cancel within 24 hours of your appointment time.
2. OUR REFUND POLICY
Our pre-paid services are not refundable, but you can change your appointment time (with 24 hours notice).
Workshops
All transactions with Harbour Therapy Clinic are subject to the following terms and conditions. The person responsible for the booking as indicated in these terms and conditions is the person who is named on the booking confirmation form. It is their responsibility to read all terms and conditions of their booking. The price for each workshop/event is displayed on the website and must be paid in full by debit or credit card at the time of booking to confirm registration.
Your booking will be confirmed after registration by email.
Tickets for workshops are non-refundable and non-transferable.
We cannot accept responsibility for any changes in personal circumstances or work commitments. We reserve the right to cancel or change workshop dates, if necessary, at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates.
Courses
All transactions with Harbour Therapy Clinic are subject to the following terms and conditions. The person responsible for the booking as indicated in these terms and conditions is the person who is named on the booking confirmation form. It is their responsibility to read all terms and conditions of their booking.
The price for each course is displayed on the website and must be paid in full by debit or credit card at the time of booking to confirm registration. Payment plans are available and can be organised and agreed with Harbour Therapy Clinic on a case by case basis.
Your booking will be confirmed after registration by email.
Tickets for courses are non-refundable and non-redeemable. Exceptional circumstances (emergencies, etc) will be treated on a case-by-case basis.
We cannot accept responsibility for any changes in personal circumstances or work commitments. We reserve the right to cancel or change course dates, if necessary, at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates/events.
Special Events/Retreats
All transactions with Harbour Therapy Clinic are subject to the following terms and conditions. The person responsible for the booking as indicated in these terms and conditions is the person who is named on the booking confirmation form. It is their responsibility to read all terms and conditions of their booking.
Tickets for special events and classes are non-refundable and non-redeemable. Exceptional circumstances (emergencies, etc.) will be treated on a case-by-case basis. We cannot accept responsibility for any changes in personal circumstances or work commitments. We reserve the right to cancel or change events and classes if necessary at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates/events.
Harbour Therapy Clinic does not accept any responsibility for personal property left at the facilities.
Promotional Codes
These terms and conditions apply to circumstances whereby promotional codes are required to obtain the promotional offer.
Promotional codes may only be applied to one-day workshops, not courses or retreats.
The promotional code is valid for a limited time only. Each promotional code can be used only once unless otherwise specified. Each promotional code applies only to qualifying items as specified in the offer. The promotion is subject to all restrictions set forth in the offer. The promotional code is not transferable and may not be resold.